Refund policy

At The LVLL™, we want you to feel confident and satisfied with every purchase. If something isn't quite right, we're here to help.

Eligibility for Refunds & Replacements

We offer refunds and replacements for unworn, unwashed, and unused items within 30 days of the original purchase date.

To be eligible:

Items must be in new condition with all original tags and packaging intact.
The request must be submitted within 30 days of purchase.
Requests must be initiated through our official online portal or by contacting our support team.

Non-Eligible Items

The following items are not eligible for refunds or replacements:

Final Sale items
Discounted or clearance products
Gift cards
Items purchased through third-party retailers

How to Request a Refund or Replacement

1. Submit Your Request

Contact our support team or use the link provided in your order confirmation email to initiate your request.

2. Receive Approval & Instructions

Once your request is reviewed and approved, we will provide detailed instructions on how to return the item.

3. Package Your Item

Securely package the item and include the original receipt or packing slip whenever possible. Items returned without prior authorization may not be accepted.

4. Ship Your Item

Customers are responsible for all return shipping costs associated with refunds and replacements. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

Refunds will be issued to the original payment method used for the purchase.
Original shipping charges are non-refundable.
Customers are responsible for all return shipping costs.
Please allow 14–21 business days for the refund to appear in your account, depending on your financial institution.

Replacements

If you would like a different size or a replacement item:

Submit a replacement request through our support team or online portal.
Specify the replacement size or item requested.
Once the original item is received and approved, we will process the replacement.

Customers are responsible for all shipping costs associated with returning the original item for replacement.