Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.
Where is LVLL™ based?

LVLL™ (The Level NY) is a United States–based luxury house operating under the legal name LVLL™ BY AINA LLC.
What does The Level NY sell?

We design and sell modern luxury apparel and accessories — focused on women’s and men’s ready-to-wear and precision-crafted shades.
Who runs LVLL™?

The brand operates as LVLL™ BY AINA LLC. For press or business inquiries, contact our team at support@thelvll.com.
When was LVLL™ established?

LVLL™ was created to redefine contemporary luxury; for brand milestones and history, please see our About page or reach out to support for specifics.
Where are your pieces made?

Our collections are crafted using premium materials and contemporary workmanship. Production takes place with carefully selected partners and ateliers to meet our standards of fit and finish.
Do you offer refunds?

Yes — returns of unworn, unwashed items with original tags are accepted within 30 days. Refunds are issued to the original payment method after inspection. See our Returns & Refunds page for full details.
Can I exchange an item or request a replacement?

Yes — returns of unworn, unwashed items with original tags are accepted within 30 days. Refunds are issued to the original payment method after inspection. See our Returns & Refunds page for full details.
How long does shipping take, and do you ship internationally?

We currently offer a single shipping service within the continental U.S. Delivery time varies by your stated location and may be affected by weather or other force majeure events. You’ll receive a tracking number once your order ships.
How should I care for my LVLL™ garments and shades?

Garments: follow the care label — gentle handling, recommended dry clean for tailored pieces, and careful storage preserves shape and finish.

Shades: Store in the provided case and clean lenses with a microfiber cloth only.
Are LVLL™ materials and finishes authentic and high quality?

Absolutely — we use premium fabrics and exacting finishes. Each piece is designed and inspected to meet LVLL™’s standards for refinement, durability, and impeccable fit.